Output is not a statement about your property
A frame or a film produced by Welcomeframe is not a statement, representation or warranty by us about your accommodation — not about its size, its floor area, its layout, its aspect, its outlook, its facilities, its accessibility or its condition. We have never seen the room. We have seen a photograph of it that you supplied.
You are the one who knows the property. Anything you tell a guest or a booking platform about it is your description, made by you, and consumer protection law in the guest’s country applies to it in the ordinary way.
What the generation step is allowed to do
Two things, and only two:
- Move the camera. Push in, pan across, rise, tilt down — a slow, steady move through a space that already exists in your photograph.
- Let the light settle. A gentle grade, consistent with the light already in the frame.
Every clip is generated from a still frame you approved, and that still frame is generated from a photograph you uploaded and confirmed shows the place as it is. The chain from photograph to film is recorded, and it cannot be skipped: there is no route anywhere in the product by which a written description alone produces a room.
What it is not allowed to do
The generation step is constrained against all of the following:
- adding furniture, fittings, fixtures or features that are not in the photograph;
- removing clutter, wear, damage or anything else that is in the photograph;
- changing the proportions or apparent size of a room;
- changing what is visible through a window or a door;
- changing a material, a finish or a colour;
- placing people in the frame.
Before you can export, the product puts your original photograph and the first frame of the film side by side and asks you to confirm it is still your room. If it is not, do not confirm it, and tell us.
It still gets things wrong
Constraints reduce failure; they do not remove it. Generative video can produce warping at the edge of a move, a surface that behaves oddly, a reflection that does not make sense, a line that bends where it should be straight, or a detail that drifts across a few frames.
Those are visible errors, which is the point of the side-by-side check. Look for them. If a clip contains one, discard it and try a different move, or use the still frame on its own.
Text is never generated
Models are unreliable at rendering exact characters, and the details that matter most in a welcome film — a guest’s name, an arrival date, a room number, a door code — are exactly the ones that must not be wrong.
So no model in this product renders text. Every word on a finished film is drawn by your own browser onto the frame at export, from what you typed, and it stays editable. Those details never reach our servers and are never sent to a model. See the Privacy Policy.
The ordering pass is a draft
The assistant reads your photographs and your notes and proposes a shot order and a list of things worth saying — parking, entry, arrival time, breakfast. Treat it as a first draft written by somebody who has not visited.
It does not know anything about your property that you have not told it. It will sometimes suggest something inapplicable, miss something important, or state something confidently and wrongly. Read the must-say list against what is actually true of your place before you rely on it.
What you must do before sending
- Watch the whole film, at full size, before it goes to anyone.
- Compare it against the room as it is today, not as it was when you took the photograph.
- Check every word on the frame: names, dates, times, numbers, codes.
- If anything in the film could lead a guest to expect something they will not find, do not send it.
- Re-shoot and re-generate when a room changes. A film ages exactly as fast as the room does.
Uses that are not permitted
This is a tool for making short films of accommodation. It is not fit for, and must not be used for, decisions in any of these areas:
- medical diagnosis, treatment, or anything affecting someone’s health or safety;
- legal or financial decisions taken without professional advice;
- safety-critical or life-critical systems of any kind;
- automated decisions affecting employment, credit, insurance, housing, immigration, benefits or criminal justice;
- producing evidence, surveys, valuations, floor plans, accessibility assessments or condition reports.
A generated film is not a survey and is not evidence of the state of a property at a point in time.
Bias
Generative models learn from data that carries the tastes and assumptions of whoever assembled it. In this product that shows up mostly as aesthetics: a model may consistently grade toward a particular look, or handle some kinds of interiors, materials and light better than others.
If you find the output consistently unflattering or unrepresentative for a particular kind of room or a particular kind of light, tell us. That is a fault we want to hear about, and it is the kind we can act on.
No warranty
The service is provided as it is and as available. Beyond what the Terms of Service and the law expressly provide, we make no warranty that output will be accurate, suitable for any particular purpose, original, non-infringing, or available without interruption. Nothing here removes your statutory rights as a consumer.
Reporting a problem
If a generation produced something that misrepresents a room, added or removed something, or rendered text it should not have, send it to support@newinnellonhotel.com with the project and the approximate time. Constraint failures are treated as faults, not as feedback.